Joseph Folkman in his book “The Trifecta of Trust” came up with these three pillars after looking at masses of leadership feedback data. The point of a trifecta is that these pillars have an order to them.
1. The first pillar is Expertise:
=> “This is the extent to which you are well informed and knowledgeable. It includes your understanding of the technical aspects of the work, as well as your depth of experience.”
=> Expertise is demonstrated by good judgement in making decisions.
2. Once you have achieved a level of expertise, you must demonstrate Consistency:
=> This means walking the talk and doing what you say you will do
=> You are a good role model for others
=> You keep your promises.
3. The final pillar is Fostering Positive Relationships:
=> You stay in touch with the issues and concerns of others (empathy)
=> You balance results with concern for others
=> Your relationships generate cooperation
=> You give “honest feedback in a helpful way”
=> You build an inclusive climate.
I also like his discussion of the “humble expert”, the link between trust and engagement, and trust and confidence:
=> “Confidence can magnify trust, but only when a person’s confidence matches up with their competence. Assuming you are much more effective than you really are causes others to lose trust in you.”
That rings very true!
Reference: Folkman, Joseph R.. The Trifecta of Trust: The Proven Formula for Building and Restoring Trust. United States: River Grove Books, 2022.
#Leadership #Trust #PsychologicalSafety #EmployeeEngagement #FutureOfWork #EmployeeExperience #HR #Inclusion #BehavioralScience #BestThingsAlwaysComeInThrees
