Types of Conversation

How can you understand different kinds of conversation in the workplace? => This is still a useful framework for thinking about types of employee voice. It’s based on Bill Gorden’s two-spectrum model.

** To what extent is voice is active? (e.g., given openly)

** And is it constructive? (e.g., an exchange)

You can identify 4 quadrants:

=> Active constructive, e.g., “principled dissent” and “dialogue”

=> Passive constructive, e.g., “attentive listening” and “quiet non-verbal support”

=> Passive destructive, e.g., “I just work here”-type responses and “calculative silence”

=> Active destructive, e.g., “duplicity” and “badmouthing”

The model is from 1988 and you can see the links to early work on psychological safety.

You can read more here: https://buff.ly/42a2lMi

What can you do with this framework? Well, there is also a lot written about “Active Constructive Responding” in coaching, for example, which I associate with the work of Shelly Gable (and others).

#EmployeeExperience #EmployeeEngagement #EmployeeVoice

#Leadership #Conversation #BehavioralScience #PsychologicalSafety

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