How can you understand different kinds of conversation in the workplace? => This is still a useful framework for thinking about types of employee voice. It’s based on Bill Gorden’s two-spectrum model.
** To what extent is voice is active? (e.g., given openly)
** And is it constructive? (e.g., an exchange)
You can identify 4 quadrants:
=> Active constructive, e.g., “principled dissent” and “dialogue”
=> Passive constructive, e.g., “attentive listening” and “quiet non-verbal support”
=> Passive destructive, e.g., “I just work here”-type responses and “calculative silence”
=> Active destructive, e.g., “duplicity” and “badmouthing”
The model is from 1988 and you can see the links to early work on psychological safety.
You can read more here: https://buff.ly/42a2lMi
What can you do with this framework? Well, there is also a lot written about “Active Constructive Responding” in coaching, for example, which I associate with the work of Shelly Gable (and others).
#EmployeeExperience #EmployeeEngagement #EmployeeVoice
#Leadership #Conversation #BehavioralScience #PsychologicalSafety
