Here is the Summer edition of my EX newsletter; a selection of the key EX articles I’ve come across over the last few months.
Why Trust Is the Future of the Employee Experience
So much has been written about EX and making hybrid working work! But I really like this short and optimistic article by Gethin Nadin. “One of the biggest lessons businesses learned from the pandemic was that employees can be trusted. As we begin to recover and prepare for new ways of working, it’s critical for employers to sustain this trust and build an employee experience founded on autonomy and choice.”
Should HR Adopt the “Noise Audit”?
Daniel Kahneman’s new book Noise (about the variability of human judgement) has been getting a lot of press. In this short LI piece, Anna Tavis asks “What does it mean for HR?” and concludes “We may consider adding the “noise audit” to our organizational tool kit and revisit our relationship with algorithms as partners on the people experience journey.”
The Pandemic Did Not Affect Mental Health the Way You Think
This was a really interesting article in The Atlantic. The pandemic has led to real struggles for many people and many companies (also see below), but at the same time there has been an astonishing degree of resilience, which in itself holds key lessons.
The Great EX Stress Test
We have been busy with new WTW research. We have just published the results of a major external survey of employee experience. The pandemic has put many organisations under stress and we have looked at those companies that have been able to respond the best, because they have a transformative approach to EX. I have put some of our slides here if you’d like to see them (hot off the press!)
I have also written a couple of articles recently: The first is about how UK companies have responded to the FRC changes on board oversight of employee engagement. The second is on why co-creation and involvement are at the heart of EX activation.
Any questions or comments or feedback, drop me a note!