When I started my career in consulting, I was handed a well-thumbed copy of the book “The Trusted Advisor” and recommended to read it. Which I proceeded to do, and then in time handed it on to the next person. That copy became more and more worn over the years. The book is full of great advice. Here’s one thing I’ve always remembered: the trust equation.
Here are some of the book’s insights on trust:
=> It grows rather than just appears
=> Is both rational and emotional
=> Presumes a two-way relationship
=> Is intrinsically about perceived risk
=> Is personal
Another section in the book that I’ve always likes deals with “mindsets”:
=> The ability to focus on the other person
=> Self confidence
=> Curiosity
=> Inclusivity
This kind of advice is more applicable than ever.
Maister, David H., Robert Galford, and Charles Green. 2001. “The Trusted Advisor.” Simon & Schuster.
#Leadership #Trust #EmployeeEngagement #ProfessionalServices
#Mindsets #BusinessManagement #Consulting #Motivation
