EX Newsletter March 2021


A number of people have asked me to start an informal EX newsletter containing the key articles that I come across. I post and share a lot, but social media can feel like overload, and I was asked if I can provide a kind of filter. So every couple of months I plan to share 3-4 recommended articles. I will share the ones that contain really great insights or new thinking.

EX Newsletter 1st March 2021

Why you should apply design thinking to the employee experience

This article contains a great list of principles for how you think about designing EX: Segments, promises, innovation, coherence, and efficiency. “COVID-19 has forced changes in the way people work and created a once-in-a-generation opportunity to increase engagement and productivity.”

New Context, New Leadership: The 5Cs

This is one of the best articles I’ve seen on the changing context for leadership during and coming out of this pandemic. “A new Leadership permeated with Care, Cause, Collaboration, Creativity and Courage.”

When Employees Speak Up, Companies Win

This is an excellent article on speaking up. One of the things I write about in my book is how many employees “default to silence”. You have to work hard to capture employee voice. When you do, as this paper shows, everyone can win.

What is Employee Experience (EX)?

ICYMI, I have also included a link to one of my most popular blogs. I think the reason it’s popular is that everyone’s talking about EX, but there are a lot of different meanings. So I attempt to provide a definition.


That’s all for this edition. If you have feedback or if there are specific EX topics you’re interested in and would like me to look out for, let me know.

Best wishes,


Tags: #EmployeeExperience #Leadership


  1. Thank you Nick for this Newsletter, and useful links! It shaped my work and I effectively used it and its contents within my Executive Team and Teams.
    Kind regards
    Lorenzo Chiozzi

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