EX Newsletter January 2022


Here is my latest EX Newsletter, containing a selection of the best EX articles of the past few months. The goal is that I act as a filter, so you don’t have to spend your time scrolling through LI and Twitter.

Given everything, there’s a lot being written about burnout and stress right now. I’m very interested in the longer-term reasons behind these challenges, which often arise out of complexity and bureaucracy. By adopting an EX lens, you can shine a light on these systemic problems and tackle the root causes.

I hope you find these articles interesting and useful. Let me know!

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How Can Business and HR Leaders Simplify Complexity?

I agree with Dave Ulrich that “complicatedness” is one of the biggest challenges that large organisations face. HR has a key role to play in simplifying things; I would argue, by focusing on employee experience.


How to Make Big, Old Companies Act Fast

I really like this analysis by Pia Lauritzen of the shifts that leaders in traditional organisations need to make to transform performance. Her list includes moving from communication to conversation and from feedback to transparency. Great stuff.


Coca-Cola’s Foray Into the New Normal

I’ve worked with Coca-Cola since 2004 and I found this interview with Drew Fernandez, Chief People Office of the Bottling Investments Group, very interesting, especially when he talks about simplifying processes in order to elevate the employee experience.


Toxic Culture Is Driving the Great Resignation

This is another interesting paper from Culture X looking at the link between culture and employee turnover by using Glassdoor data. They highlight the importance of lateral job moves and more-predictable work schedules.  Sometimes it’s the simple things that can make a big difference.


Including Rewards in People Analytics

I wrote an article recently on why total rewards are a key dimension of EX but are often treated separately. I describe how we sometimes bring rewards and engagement analytics together. I probably don’t talk about this enough! ICYMI, here’s the link:


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