“Can and Can’t, Will and Won’t.”

“Can and Can’t, Will and Won’t.”

In this article Daniel Stillman summarises a 2×2 of employee motivation and technical ability that comes from Danny Meyer (founder chairman of Union Square Hospitality Group and author of “Setting the Table”).

It’s based on an interview, which you can watch here: https://buff.ly/3s9Gjgp

The conversation is really around how you can scale culture by rewarding the right behaviours and not tolerating the wrong ones.

When it comes to this framework, each quadrant has its own actions.

For people who:
✔ Can & Will – you need to recognise and celebrate them
✔ Can’t but Will – you need to coach, and have some patience
✔ Can’t & Won’t – you need an early intervention
✔ Can but Won’t – you need a broader discussion.

🔑 Danny Meyer talks about using the framework as a mirror (literally, in fact) for employees to reflect on their position. There’s a hospitality-focus to the approach, as in engaging people with great “hospitality attitude”.

I’m always interested in how tools like this can “fit” with different sectors and strategies. Does this approach resonate with you at all….?

The link to Daniel’s article is here: https://buff.ly/45lAtpQ

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