“Employee Experience (EX) Leadership: Build trust through employee experience and engagement” – Read about my work and purchase my book here.
The book is an insider’s guide to employee engagement and employee experience (EX). It is full of client stories and case studies from the likes of ARM, Coca-Cola, Google and Philips.
Trust is the essential ingredient in any successful business. In the book I look at how leaders have built trust by making it safe for people to speak up and by using feedback to make meaningful changes. For decades, that has meant running employee surveys. With new technologies and new data science approaches, there’s a chance for companies to move far beyond traditional engagement programmes and to achieve much more. The book highlights those opportunities and also the risks.
EX leadership refers to those companies that are leading the way in developing this new science, and also the key role that leaders play in shaping a compelling employee experience.